Privacy Policy

Fomego operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the “Services”).

Our store is built on WordPress and uses the WooCommerce platform. This provides us with the online e-commerce platform that allows us to sell our products and services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described herein.

1. Personal Information We Collect or Process

When we use the term “personal information,” we are referring to information that identifies or can reasonably be linked to you or another person. We may collect or process the following categories of personal information:

  • Contact details: Name, billing address, shipping address, phone number, and email address.

  • Financial information: Payment card details (processed securely by our payment gateways), transaction details, and payment confirmation.

  • Account information: Username, password, security questions, preferences, and settings.

  • Transaction information: Items you view, put in your cart, add to your wishlist, purchase, return, exchange, or cancel, and your past transactions.

  • Communications with us: Information you include in communications (e.g., customer support emails).

  • Device & Usage information: IP address, browser type, device info, and how you interact with our website (via Cookies and Pixel tags).

2. Personal Information Sources

We may collect personal information from the following sources:

  • Directly from you: When you create an account, checkout, or contact us.

  • Automatically: Through cookies and similar technologies when you browse our store.

  • From third parties: Service providers (e.g., payment processors, shipping carriers) and marketing partners.

3. How We Use Your Personal Information

We use your personal information for the following purposes:

  • Provide and Improve Services: To fulfill your orders, process payments, arrange shipping, manage your account, and improve our store’s functionality.

  • Marketing and Advertising: To send you promotional emails (if you opted in) and show you relevant ads based on your browsing history.

  • Security and Fraud Prevention: To authenticate your account, screen orders for potential risk or fraud, and protect our business.

  • Communication: To provide customer support and update you on your order status.

  • Legal Reasons: To comply with applicable laws (e.g., tax regulations) and enforce our policies.

4. How We Disclose Personal Information

We do not sell your personal information. However, we may share your information with third parties for legitimate business purposes:

  • Service Providers: We share data with vendors who perform services on our behalf, such as:

    • Hosting: Our website hosting provider.

    • Payment Processors: Such as PayPal, Stripe, or others to process your payments securely.

    • Shipping & Fulfillment: UPS, USPS, FedEx, DHL to deliver your orders.

  • Marketing Partners: To help us optimize our advertising campaigns.

  • Legal Compliance: We may disclose information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).

  • Business Transfers: In connection with a merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.

5. Cookies and Tracking Technologies

We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits, and compile aggregate data about site traffic so that we can offer better site experiences and tools in the future.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies through your browser settings. However, if you disable cookies, some features of our Services may not function properly.

6. Third-Party Websites

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies. We do not guarantee and are not responsible for the privacy or security of such sites.

7. Children’s Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, please contact us to request deletion.

8. Security and Retention

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure. We retain your personal information only for as long as is necessary to fulfill the purposes set out in this Privacy Policy or to comply with legal obligations.

9. Your Rights and Choices

Depending on where you live, you may have certain rights regarding your personal information, including:

  • Right to Access: Request access to the personal information we hold about you.

  • Right to Delete: Request that we delete your personal information.

  • Right to Correct: Request correction of inaccurate information.

  • Opt-out of Marketing: You can unsubscribe from our promotional emails at any time by clicking the “unsubscribe” link in the email.

To exercise these rights, please contact us at [email protected].

10. International Transfers

If you are accessing our Services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the US where our servers are located. By using our Services, you consent to any transfer of this information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website and update the “Last updated” date.

12. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us: