Return & Refund Policy

At Fomego, we strive to ensure you are completely satisfied with your purchase. However, if there is an issue with your order due to a supplier error, we are here to help.

1. Eligibility for Returns

We accept returns under the following strict conditions:

• Return Window: You have 7 calendar days from the date you received your item to request a return. Requests made after this period will not be accepted.

• Eligible Reasons: Returns are only accepted for errors caused by the supplier or manufacturer, such as:

  • Receiving the wrong item (wrong size, color, or model).

  • Visible external damage to the product upon delivery.

• Item Condition: To be eligible for a return, the item must be unopened, unused, and in the same condition that you received it. It must be in the original packaging with all original labels and tags attached.

Note: We reserve the right to refuse a return if the item has been opened, used, or if the tags/labels have been removed.

2. How to Start a Return

To initiate a return, please follow these steps:

1. Contact Us: Email us at [email protected] within 7 days of delivery.

2. Provide Proof: In your email, please include:

   • Your Order Number.

   • Photos or a video clearly showing the issue (e.g., the wrong item sent or external damage) and the condition of the unopened package.

3. Approval: Our team will review your request. If approved, we will provide you with a return shipping label and instructions on how and where to send your package.

Please do not send your purchase back to the manufacturer without contacting us first.

3. Refunds (If Applicable)

Once your return is received and inspected at our warehouse, we will notify you of the approval or rejection of your refund.

• If approved: Your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days, depending on your bank or credit card issuer.

• Shipping Costs: If the return is due to our error (wrong item/supplier defect), we will cover the return shipping costs.

4. Late or Missing Refunds

If you haven’t received a refund yet, please:

1. Check your bank account again.

2. Contact your credit card company (it may take some time before your refund is officially posted).

3. Contact your bank (there is often some processing time before a refund is posted). If you have done all of this and you still have not received your refund yet, please contact us at [email protected].

Contact Information

• Email: [email protected]

• Address: 1312 Washington Ave, Saint Louis, MO 63103

• Working Hours: Mon – Sat / 8:00 AM – 5:00 PM